Essential Concerns Of a Business

Jourdan Neal-Grant Organizational Behavior March 13, 2011 Paper #1 native Concerns of a Business When in operation(p) a care, a comp apieces three substantive concerns should be guest satisfaction, employee satisfaction, and the confederations overall study performance. Failure to adhere to these necessities shadower result in prohibit worry, revenue loss, and lack of employee participation and motivation. There are numerous slipway an organization croup avoid these issues and it begins with recognizing, tar following and eventually terminating the problems at knock over to guarantee a successful business with length of gain and minimal complications. Knowledge is Key in whatsoever business or organization. Training programs, on-site training, workshops, and tutorials are all ship canal of obtaining information and skills on various work tasks. According to the reading, at drainpipe ply, the company was constantly running into complicati ons. When nodes would call into wee an appointment, the order mainframe would seem unknowledgeable and inexperienced. This without a motion gave the customer a sense of insecurity on whether to do business with run off eat or not. If the order central processing unit couldnt get it right, then what would give the customer any indication that the plumber would know what he was going to do?.

This lead to customer privation, derived from the lack of knowledge Drain Flows representatives expressed to the customers. If Drain Flow was to put preliminary the time and money that was required to thoroughly train their workers on various tasks and unfamiliar terminology, there woul d have been less miscommunications and the c! ustomer would have been provided with the correct services. Another, major problem was the fact that Drain Flow was assigning certified plumbing jobs to assistant plumbers who didnt have the years of experience that the certified plumbers (who were making the whipping bucks) possessed, but yet Drain Flow still charged the customers the same price for their...If you want to get a grownup essay, order it on our website: OrderEssay.net

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